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Terms of Service


These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Ahoozo (" Company", “we”, “us”, or “our”), concerning your access to and use of the ahoozo.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). We are registered in India and have our registered office at Plot No. 13, First Floor, Main Road, Puppalguda, HYDERABAD – 500089, TELANGANA, INDIA. By accessing the site, you agree that you have read, understood, and agreed to be bound by all of these Terms of Use.

The Application is operated by Ahoozo Services, and its subsidiaries, licenses, and affiliated companies. This is a computer system generated electronic record and does not require any digital or physical signatures. By continuing usage of the Application, You are consenting to be bound by these Terms & Conditions for use and access of the Application. BEFORE YOU USE ANY OF THE SERVICES OFFERED ON THE APPLICATION, PLEASE ENSURE THAT YOU READ AND UNDERSTAND ALL THESE Terms & Conditions BECAUSE YOU SHALL BE BOUND BY ALL THE TERMS AND CONDITIONS CONTAINED HEREIN. If you do not accept any of these Terms &Conditions, then please don’t use the Application or avail any of the Services being provided therein. YOUR AGREEMENT TO THESE Terms & Conditions SHALL OPERATE AS A BINDING AGREEMENT BETWEEN YOU AND Ahoozo Services IN RESPECT OF THE SERVICES OFFERED/AVAILED USING THE PLATFORM. By accepting these Terms &Conditions, You also allow Ahoozo Services to send you promotional emails and SMS alerts from time to time.


All of the capitalized and defined terms in these Terms & Conditions will have a meaning assigned to them as below:

1.1 “Account” refers to the account created by the Customer on the Platform.
1.2 “Act” shall mean and include the Motor Vehicle Act, 1988 and the rules made thereunder in the City of Operation and includes any amendment, modification or re-enactment of the same, or any other succeeding enactment for the time being in force.
1.3 “Applicable Laws” shall mean and include all applicable enactments, statutes, acts of legislature or parliament, laws, ordinances, rules, by-laws, regulations, notifications, guidelines, policies, directions, directives and orders of any governmental authority, tribunal, board, or a court in India.
1.4 “Application” shall mean the feature/category-icon “Ahoozo” within the mobile application as may be updated by Ahoozo Services from time to time.
1.5 “Authorized Driver” shall mean and include such individuals as may be evaluated, appointed and trained to provide the transportation services in accordance with the terms & conditions applicable to the Authorized Vehicle Operator who are registered on the Platform.
1.6 “Authorized Vehicle Operator” shall mean and include such individuals and agencies which hold valid Contract Carriage Permit(s).
1.7 “City of Operation” shall mean and include a city in which the services are rendered by the Ahoozo and availed by the Customers.
1.8 “Contract Carriage Permit” shall mean the valid and subsisting permit/license granted to the Authorized Vehicle Operator and/or the Authorized Driver by the transport authority in the City of Operation for plying the Vehicle under contract carriage.
1.09 "Customer/ You" shall mean a person who has an Account.
1.10 “Email ID” shall mean your current, active and valid email id, used to register on the Platform. Ahoozo Services shall use this Email ID for the purpose of Customer verification and such other purposes as contained in any applicable terms and conditions and the privacy policy.
1.11 “ETA” shall mean the estimated time of arrival of the Vehicle, at the pickup point of the Customer, provided by Ahoozo app before the Ride, which may change from time to time. “ETT” shall mean the estimated travel time of the Ride, provided by Ahoozo app during the Ride, which may change from time to time.
1.12 “Ahoozo App / We/ Our/ Us” shall mean Ahoozo Services company registered under the Companies Act, 1956 and having its registered office at Plot No. 13, First Floor Main Road, Puppalguda, HYDERABAD – 500089, TELANGANA – INDIA
1.13 “Platform” shall mean the technology platform “Ahoozo App”, available at www.Ahoozo.com, and the entire back end software designed, developed and controlled by Ahoozo Services and used by you for availing the Services.
1.14 “Registration Data” shall mean and may include the present, valid, true and accurate name; Email ID, age and such other information as provided by the Customer at the time of registration on the Platform may be required by Ahoozo App from time to time.
1.15 “Ride” shall mean the travel in the Vehicle by the Customer from the pick-up point to the drop-off point, facilitated through the Application.
1.16 “Service(s)” shall mean the facilitation of transportation service by Ahoozo’s through the Application, within the City of Operation, in the manner set out in these Terms & Conditions.
1.17 “Ahoozo” shall mean and include the transport service provider who is an Authorized Driver and/or an Authorized Vehicle Operator, offering the service of transporting Customers within the City of Operation from the pick-up points to the drop-off points as communicated by the Customer at the time of requesting the booking on the Application.
1.18 “Vehicle” shall mean a Motorcar as defined under the Motor Vehicles Act, 1988 and the Rules made therein.
1.19 "You", “Your” or “Yourself” shall mean reference to the Customer accessing the Application.


1. Unless explicitly provided for otherwise; any reference to the singular includes a reference to the plural and vice versa, and any reference to the masculine includes a reference to the feminine and vice versa.
2. Headings and captions are used for convenience only and will not affect the interpretation of these Terms &Conditions.
3. Any reference to a natural person will, unless repugnant to the context, include his legal heirs, executors and permitted assignees. Similarly, any reference to a juristic person such as Ahoozo Services will, unless repugnant to the context, include its affiliates, successors and permitted assignees.


1. Once you fulfill the following conditions, you will be "Eligible" to avail the Services: • You have completed 18 (eighteen) years of age. • Under the Applicable Laws, you are competent to enter into a contract.
2. If you are not eligible, please immediately abandon any and all attempts to register with us and/or use our services.
3. You acknowledge that we could rely completely on the information provided by you and we shall not be held liable if you or anyone who uses Your Account to access the Services on the Application is not eligible to use the same.

Registration and Account:

You understand that you shall be able to avail the Ahoozo App services through the account created for Ahoozo Services on the Platform.

Do’s & Don’ts

1. A booking can be made only through the Application.
2. You shall use to ride using our cab services. Such usage shall be subject to a permissible deviation and the extent of the said deviation shall be determined by us and is subject to our sole discretion.
3. For each city where Ahoozo App services are being offered, the maximum numbers of seats you shall be allowed to book per ride are 4.
4. With regard to your use of the Ahoozo App Service, You acknowledge that there may be a delay in dropping you at your destination, as the Ahoozo may take a longer route to pick you, and that you shall have no claim against Ahoozo Services/Ahoozo in this regard.
5. With regard to your use of the Ahoozo App Service, You acknowledge and understand that the same is provided only on a fixed route as intimated on the Application. From the said route, you will not be able to request for a deviation. Due to this, you further understand that your destination may not be at the same location as your drop-off point. It would be your responsibility to ensure your availability at the pre- determined pick-up location sufficiently in advance. The cancellation policy for Ahoozo App Services has been set out in Clause 13 below. You shall have no claim against Ahoozo Services/Ahoozo in case of any delays. You acknowledge that there may be a delay in dropping you at your destination, as there may be a higher wait time to pick you and that you shall have no claim against Ahoozo Services in this regard.
6. When you are in a condition of serious ill health or in any other case of emergency or urgency or any other situation of a similar nature, you shall not use the Service for emergency hospital visits. In the event that you choose to do so, you do so against the provisions of these Terms & Conditions, and acknowledge that Ahoozo Services shall have no obligation/liability in this regard.
7. You may use the Service for airport drops, but you are best advised not to use the Service for the same. In the event that you choose to do so, you acknowledge that Ahoozo Services shall have no obligation/liability, and that no claims may be brought against Ahoozo Services/Ahoozo in this regard.
8. You are required to ensure that the Vehicle assigned to you in the manner provided in the Terms & Conditions bears the same registration number and the registration details specified to you through the Application and/or SMS. You shall not be allowed to exchange seats with a Customer who is assigned a seat in a different Vehicle.
9. The pick-up/drop-off order of the customer is determined by the system which determines the most optimal path at any point of time, and such order cannot be changed at the discretion/request of the customer.
10. You represent to Ahoozo Services that while using the Service and during Your Ride/ journey in the Vehicle, You shall: (a) Behave in a disciplined and decent manner; (b) Refrain from disturbing, misbehaving with, or in any other manner adversely affecting the quality of the journey with the Ahoozo; and (c) Not use any dangerous instrument or weapon against the Ahoozo or harm them in anyway. In case of any non-compliance by you of the obligations hereunder, Ahoozo Services and/or the Ahoozo shall have the right to terminate the Ride immediately, without any liability whatsoever, as permitted under Applicable Laws, and to initiate such other action as we deem fit.
11. No change in drop location shall be allowed once Ahozoo App confirms the booking.
12. You shall ensure that: • Promptly you report on time at the pick-up location; • Avoid talking loudly over the phone in the Vehicle; • You don’t use foul language in the Vehicle; • You do not play music in the Vehicle and/or do any act which may cause any discomfort/inconvenience to Your Co Passenger(s) or the Ahoozo; • You do not share your personal information with Your Co-Passenger(s) or the Ahoozo, and if you do so, the same is at your own risk. You maintain decorum and refrain from indulging in heated discussions or debate(s) with Your Co-Passenger(s) or the Ahoozo; you avoid getting personal or overtly friendly with Your Co-Passenger(s) or Ahoozo. • You do not drink beverages or consume eatables in the Vehicle; • You keep your belongings with you only and do not utilize Your Co-Passenger’s seat for your belongings; • You do not indulge in any inappropriate behavior, verbal or otherwise, with Your Co-Passenger(s) or the Ahoozo.
13. You understand that by agreeing to these Terms & Conditions, You are entering into a binding contract with Ahoozo Services
14. You acknowledge that every Co-Passenger’s Ride is an amendment/extension of the contract and not a separate contract.
15. General Customer behavior while using transport service through Ahoozo
16. You shall maintain reasonable behavior while utilizing the services offered by the Ahoozo.
17. You shall take full responsibility of your items. In case of lost items during the Ride, We will try to locate the items on a "best-effort" basis, but we shall not be responsible for the same in case of any losses or damages arising out of such lost items.
18. You shall not: • Ask the Ahoozo to break any traffic/transport/city police and/or government rules and any Applicable Laws for any purpose (especially for reaching the destination earlier); • Pressurize the Ahoozo to overload the boot space of the Vehicle with luggage. (The Customer shall not be generally allowed to use the seating area of the Vehicle for placing any kind of luggage); and • Request the Ahoozo to halt at automated teller machines (ATM), shops, etc. or any other unauthorized locations; and • Consume alcohol and banned substances including drugs and psychotropic substances, or smoke, or consume any toxins while in the Vehicle.

Use of Application

You agree to undertake and confirm that your use of the Application shall be strictly governed by the following binding principles:
1. You may use the Platform/ Application for lawful purposes only.
2. You shall not host, display, upload, modify, publish, transmit, update or share any information that: • it belongs to another person and to which You do not have any right to; or that interferes with another user's use and enjoyment of the Platform/Application or any other individual's use and enjoyment of similar services; or
• is harmful, harassing, blasphemous, defamatory, obscene, pornographic, libelous, invasive of another's privacy, hateful, or ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever, or unlawfully threatening or unlawfully harassing another user, the same being qualified to include behavior termed as "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986,; or • is misleading in any way; or
• content that promotes obscenity, pedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual; or is patently offensive to the online community, such as sexually explicit content, or
• involves the transmission of "junk mail," "chain letters," or unsolicited mass mailing or "spamming"; or
• infringes upon or violates any third party's rights, [including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone number)]; or
• contains restricted or password-only access pages, or hidden pages or images (those not linked to the Application or from another accessible page); or
• provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone; or
• offers instructional material about unlawful deeds such as making or buying illegal weapons, inviting someone's privacy, or providing or creating computer viruses; or
• contains video, photographs, or images of another person without his or her express written consent and permission, or the permission or the consent of his her guardian in the case of a minor; or
• tries to gain unauthorized access or exceeds the scope of authorized access (as defined herein and in other applicable codes of conduct or end user access and license agreements) to the Platform/Application or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Platform/ Application or solicits passwords or personal identifying information for commercial or unlawful purposes from other users; or
• engages in commercial activities and/or sales without Our prior written consent, including activities such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of "virtual" items. [Throughout these Terms & Conditions, Our "prior written consent" means a communication coming from our authorized representative, specifically in response to your request, and specifically addressing the activity or conduct for which you seek authorization]; or
• refers to any website or URL that, in our sole opinion, contains material that is inappropriate for the Application, or contains content that would be prohibited or invites the letter or spirit of these Terms &Conditions; or
• harm minors in any way; or
• is fraudulent or involve the sale of counterfeit or stolen items; or
• Invites any law for the time being in force; or deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature; or
• displays the tone of mimicking another person; or
• limit the functionality of any computer resource or programs designed to interrupt, destroy or contains software viruses or any other computer code, files or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or contains any Trojan horses, worms, time bombs, cancelbots, easter eggs or expropriate any system, data or personal identifiable information or attempt to interfere with the proper working of the Application/Platform or any transaction being conducted on the Application/Platform; or
• attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any Applicable Law for the time being in force; or directly or indirectly, offer, attempt to offer or trade
• causes us to lose (in whole or in part) the services of Our ISPs or other suppliers or creates any liability for us
3. You shall not attempt to obtain any materials, documents or information through any means not purposely made available through the Application or use any "spider", "page-scrape", "deep-link", "robot", or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Application or any content. To bar such activity, we reserve the right.
4. You shall not disclose any part of the Platform/Application in any medium or copy or distribute.
5. You shall not attempt to decipher any transmissions to or from the servers running the Platform/Application or interfere with or compromise the system integrity or security.
6. You shall not take any action that may impose or imposes, at our sole discretion, an unreasonable or disproportionately large load on our infrastructure.
8. You shall not without having all necessary rights and licenses to the Content available on the Platform/ Application, use the Application for any commercial purposes.
9. You shall not conduct any fraudulent activity, hide or attempt to hide your identity, impersonate another person or otherwise misrepresent your affiliation with a person or entity.
10. You shall not obstruct with the proper working of the Platform/Application.
11. You shall not use the Services or the Platform/Application in any manner that could damage, disable, overburden, block or impair any of the servers connected to the Platform/Application.
12. We reserve the right to monitor the materials posted on the Platform/Application, but have no obligation. To remove or edit any Content that in our sole discretion violates, or is alleged to violate, any Applicable Law or the spirit or letter of this Terms & Conditions, we shall have the right. However, notwithstanding this right of Ahoozo Services, FOR THE CONTENT OF THE MATERIALS YOU POST ON THE PLATFORM AND IN YOUR PRIVATE MESSAGES, YOU REMAIN SOLELY RESPONSIBLE. For any content posted or for any claims, damages or losses resulting from the use of the content and/or appearance of content on the Platform/Application, in no event shall we assume or have any responsibility or liability. To all content you provide and all the information it contains, you hereby represent and warrant that you have all necessary rights in and that such content shall not infringe any proprietary or other rights of third parties, and shall not contain any libelous, tortious, or otherwise unlawful information.
13. We shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your own or through group/s of people, intentionally or unintentionally in Do’s/DDoS (Distributed Denial of Services).
14. Content Posted on Application and Intellectual Property: a. All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, "Content"), including but not limited to the design, structure, selection, coordination, expression, in whole or in part, without the prior written permission of Ahoozo Services. b. Except as expressly provided in these Terms & Conditions, no part of the Platform/ Application and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without Our express prior written consent. c. You may use information on Our Services that has been made available by us for downloading from the Platform/Application, provided you: • use such information only for Your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media; or • make no modifications to any such information; or d. All trademarks, brands and service marks used in connection with the Platform, Application or Services offered are owned by Ahoozo App and is Ahoozo Services property. Ahoozo Services owns all copyrights and intellectual property rights and database rights in connection with the Services, Platform and the Application. e. You agree to abide by laws pertaining to copyright, trademark, patent, and trade secret ownership and use of intellectual property, and you shall be solely responsible for any violations of any Applicable Laws and for any infringements of any intellectual property rights caused by use of the Platform/Application. f. You shall be responsible for any notes, messages, e-mails, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information posted or transmitted by you on the Platform/Application (“Posted Content”). Such Posted Content will become Our property and You grant Us the royalty-free, sub-licensable, transferable, perpetual, irrevocable, non-exclusive, worldwide license to use, reproduce, modify, publish, whether now known or hereafter developed, for use in connection with the Platform, Application and Ahoozo Services (and its successors’ and affiliates’) business. We shall be entitled to use the Posted Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media, whether now known or hereafter devised, including the creation of derivative works that may include Posted Content. You agree that any Posted Content may be used by us in the manner that we deem fit, consistent with Applicable Laws and you are not entitled to any payment or other compensation for such use of Posted Content by Us. Ahoozo Services takes no responsibility and assumes no liability for the Posted Content that You or any other user or third party creates, stores, shares, posts or sends through the Application/Platform. You shall be solely responsible for Your Posted Content and the consequences of posting, publishing it, or sharing it and You agree that We are only acting as a passive conduit for Your online distribution and publication of Your Posted Content. Notwithstanding anything contained in these Terms &Conditions, You shall bear all legal responsibility and obligation for that content.

Booking process

You may download the Platform/Application on Your device for availing the Service and the Service shall be available only through the Application. For making a booking, you will have to enter your destination on the booking screen of the Application. Based on the destination specified by you, a pick-up address will be displayed as a fixed pick-up location closest to your location at the time of making the booking, and will be non-editable. Such pick-up location shall be on the fixed routes on which the Ahoozo App Services are being offered. Upon your clicking the ‘Ride Now’ tab, the booking confirmation screen will pop up which will display the ETT and the Ride fare. If you agree to the travel time and the fare, you will be required to hit the ‘Confirm’ icon.

Confirmation of booking

1. Upon you clicking the “I Confirm” icon appearing at the bottom of your screen, we shall, proceed to confirm or decline the booking based on the availability of Vehicles at the pickup time, which shall be informed to you through the Application and/or vide an SMS and/or Email ID. Please note that you are required to check the drop point before you click the ‘I Confirm’ icon and make all alterations or changes to the desired drop location before clicking the ‘I Confirm’ icon. In the event the booking is confirmed from our end, you shall check the booking details like ETA, pick up place and such other details as Ahoozo App may deem fit and if there are incorrect details, the same needs to be informed to us immediately. You shall be responsible for immediately reporting the errors, if any that may have occurred in the information sent to you regarding booking confirmation. You shall bear the consequences and damages for any delay that may be caused to you due to your failure to check the confirmation SMS/email or failure to inform us of the incorrect details immediately.
2. You may, upon availing or attempting to avail the Services, receive SMS messages on your mobile phone or email notification from us regarding the following: (i) Confirmation of booking - including driver name, vehicle license number and the ability to contact the Ahoozo by telephone; (ii) Ahoozo declining your booking; (iii) Total charges to be paid. You hereby understand, agree and consent to the receipt of such messages/ communications from us that the above list is not exhaustive in nature and you may receive additional and different messages from us.

3. Upon Your booking being processed and confirmed via the Application, e-mail and/or SMS, You will receive a timer notification on Your mobile phone after which You shall be required to board the booked cab not later than 2 (two) minutes of the notified pick up time. The Ahoozo shall be under no obligation whatsoever to wait for you at your boarding point beyond the lapse of 2 (two) minutes of the pick-up time notified to you. In case of any delay caused by You in arriving at the pick-up point and the Vehicle having proceeded without You, You shall have no claim against Ahoozo App or the Ahoozo and Ahoozo Services shall not be held liable in anyway whatsoever. For clarity, in the event, the Vehicle arrives later than the notified pick up time; the Ahoozo shall wait no longer than 2 minutes from his time of arrival at the notified pick up point. (Illustration: When the notified pick up time is 10:00 AM, the Ahoozo shall wait no longer than 10:02 AM. In the event the Ahoozo arrives at the notified pick up point at 10:10 AM, the Ahoozo shall wait no longer than 10:12 AM)
4. Payment Details of the charges payable by you is available on the Platform. You may choose to pay for the Services by either of the following two methods: a. Cash payment: Cash payment shall be made at the time of boarding the cab. Where you opt to pay by cash, you shall make the cash payment at the time of boarding, such amount shall be the amount specified to you at the time of booking confirmation. The Customer shall make best efforts to tender exact change to the Ahoozo. b. Online payment: Online payment for trips shall be made to Us at the time You board the Vehicle through such online payment option as may be made available by Us on the Platform, including an e-wallet i.e. Ahoozo MONEY powered by one or more third- party payment processors (“Payment Processors”). When you choose to make an online payment, we shall collect the fare on behalf of the Ahoozo who will be responsible for providing the transportation services. You acknowledge that collection of the fare on behalf of the Ahoozo in no way implies that the transportation services are being provided to you by us. The processing of payments or credits, as applicable, in connection with your use of the Ahoozo MONEY or such other online payment options will be subject to the terms, conditions, and privacy policies of the concerned Payment Processor that we engage for the purpose.
5. We will generate an invoice on behalf of the Ahoozo servicing your offer request, which will be sent across to Your Email ID after the completion of the ride which shall be indicative of all applicable charges including but not limited to the surcharge, toll charges, right time charge, wait time charge, service tax. Any payment made is non-refundable.
6. We may offer discounts and consequent deductions in the fare charged to the Customers at Our sole discretion. The invoice sent to the Customers shall be indicative of such discounts. Notwithstanding anything contained herein, these discounts may be varied from time to time at the sole discretion of Ahoozo Services.

Waiting policy

The Ahoozo shall wait only for 2 (Two) minutes for the Customer at the pick-up location. If the Customer does not board the Vehicle within 2 (Two) minutes, then the Ahoozo/Ahoozo App may cancel the trip/Ride and leave the pick-up location.

Cancellation policy

1. Cancellation fee may be charged: • If you cancel after 2 minutes of making a booking; or • If an Ahoozo cancels the Ride after waiting at your location for more than 2 minutes.
2. Cancellation policy details are set out on the Platform. If the Ahoozo is delayed by more than 5 minutes, you will not be charged a cancellation fee 3. In your next ride, cancellation fee will be added to the bill amount.

Luggage policy

While using the Service, You may not carry heavy luggage like suitcase, big bags etc. with you. However, you can carry handbags, backpacks etc. which you can easily carry along with you, without taking much space or without using Your Co-Passenger’s seat space.


At present, we don’t charge you any fees for the use of Our Services. However, in the future, we reserve the right to charge fee and change our policies, including these Terms & Conditions, from time to time. At our sole discretion, we may introduce new services and modify some or all of the existing Services offered on the Application. In such an event we reserve the right, without notice to you, to introduce fees for the new services offered or amend/introduce fees for existing Services, as the case may be. Changes to the Fee and related policies shall automatically become effective immediately once implemented/published on the Application. It shall be your responsibility to check the Platform/ Application for any such changes/ updates.

Other businesses

We do not take responsibility or liability for the actions, products, content and services on the Application, which are linked to affiliates and/or third-party websites using Our APIs or otherwise. In addition, we may provide links to third party websites of affiliated companies and certain other businesses for which, we assume no responsibility for examining or evaluating the products and services offered by them, and we do not warrant the offerings of, any of these businesses or individuals or the content of such third party website(s). We do not in any way endorse any third party website(s) or content thereof. Your reference to and use of the same, shall be solely at your own risk.


You must not use on Your site or in any other manner, any trademarks, service marks or any other materials appearing on the Platform/Application, including any logos or characters, without Our express written consent and the consent of the owner of the mark or materials. You must not frame or otherwise incorporate into another third party website or present in conjunction with or juxtaposed against such a website any of the content or other materials on the Platform/Application, without our prior written consent.

Termination and expiry of the Account

We reserve the right to modify, terminate or suspend the Services to You at any time, without prior notice, due to any changes in Our internal policy or the Applicable Laws or any breach of these Terms & Conditions by You, or for any reason whatsoever. You can terminate Your Account by submitting a request to us at www.Ahoozo.com we will make every effort to respond to your request for termination at the earliest. You will remain responsible for all transactions that occurred prior to termination of Your Account.


1. Except for Our limited role in providing you cab booking facility that you authorize or initiate; we are not involved in any underlying transaction between you, any other Customer, Ahoozo and/or other third party. We are not a selling agent in relation to any sale of goods or services to you by any Ahoozo or any other third party. It is solely at your risk of the your use of service and we shall neither be liable for the quality, safety, reliability, legality, delivery or any other aspect of any service that you may avail using the Platform/Application. Your use of the Service is at your sole risk. We do not guarantee and do not promise any specific results from use of the Application and/or the Services, including the ability to avail the Services at any particular location or time. We disclaim all warranties of any kind whether express or implied including without limitation, any representation or warranty for accuracy, availability, continuity, uninterrupted access, timeliness, sequence, quality, performance, security, merchantability, and fitness for any particular purpose, non- infringement or completeness. We disclaim liability for, and no warranty is made with respect to, connectivity and availability of the Platform, Application or Services.
Without prejudice to the foregoing paragraph, we do not warrant that: • The Platform/Application will be constantly available, or available at all; or • The information on the Platform/Application is non-misleading, accurate, complete, and true; or • Any defects in the Platform/ Application will be corrected; or • The Platform, Application; information, Content, materials, product (including software) or services included on or otherwise made available to You through the Application; their servers; or electronic communication sent from Us are free of viruses or other harmful components; or • Content on the Platform/Application constitutes, or is meant to constitute, advice of any kind.
2.Your correspondence or business dealings with, or participation in promotions of, third party advertisers found on or through the Platform/Application, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between You and such third party advertiser. We shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such third party advertisers on the Platform/Application. 3. Ahoozo Services shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the Customer arising out of the use of cab service offered by Ahoozo or due to the failure of Ahoozo to provide services to the Customer for any reason whatsoever including but not limited to the Customer's non-compliance with the services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunication system or other circumstances whether or not beyond the control of Ahoozo Services or any person or any organization involved in the above mentioned systems, including any delay in providing the transportation services.
4. You acknowledge that while Ahoozo Services employs certain quality control measures, Ahoozo Services does not, and cannot exercise control over the quality or safety of the transportation that is made use of by you from the Ahoozo, using the Services.
5. Ahoozo Services will not be liable for any damages of any kind arising from the use of the service offered by the Ahoozo including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
6. Ahoozo Services will take all reasonable measures to ensure that Ahoozo should fulfill his duty properly, but there may be exceptions and if any Customer misses the train or flight or bus or suffers any loss due to any act or omission by the Ahoozo, Ahoozo Services will not be held liable for any such compensation. The Customer is advised to make alternate arrangement in case the Vehicle has not reached his/her location due to any reason.
7. The Ride services, and any claim resulting from the same, while requested through the Application, remain the responsibility of the Ahoozo, and Ahoozo Services shall not be liable for any conduct of the Ahoozo. Ahoozo Services encourages you to notify any complaints that you may have against any Ahoozo that you may have hired using the Platform/ Application.
8. Ahoozo Services is not responsible for the conduct, whether online or offline, of any other user of the Application or Services. You are solely responsible for your interactions with other users, whether Ahoozo or Co-Passengers. By using the Application and the Services, You agree to accept such risks and acknowledge that Ahoozo Services is not responsible for the acts or omissions of other users.
9. All the Vehicles registered with Ahoozo App Platform are continuously tracked using GPS for security reasons only. It is expressly made clear to you hereby that Ahoozo Services does not own any cabs nor does it directly or indirectly employ any of the Ahoozo for the cabs. Ahoozo Services disclaims any and all liability in respect of the Ahoozo and the Vehicles/ cabs alike.
10. The location data made available on the Application is basic in nature, and meant to provide guidance to Ahoozo only and does not guarantee inaccurate or incomplete data may lead to death, personal injury, property or environmental damage. Ahoozo Services does not guarantee the availability, accuracy, completeness, reliability, or timeliness of location data displayed.

Privacy and Security

Every reasonable effort we take not to share registration pertaining to any of trip/Ride details.

Notices and Communication

1. Any notice or notification in relation to these Terms & Conditions which You wish to make to Us must be made in writing to: Attn: Team Ahoozo Address: Plot No. 13, First Floor Main Road, Puppalguda, HYDERABAD – 500089, TELANGANA, INDIA, Email:support@Ahoozo.com
2. You will be subject to Our Terms & Conditions and privacy policy.

Indemnity and Limitation of Liability

1. You will defend, indemnify and hold harmless Ahoozo Services, and each of its affiliates (and its respective employees, directors, agents and representatives) from and against any and all claims, costs, losses, damages, judgments, penalties, interest and expenses (including reasonable attorneys' fees) arising out of any Claim that arises out of or relates to: the use or misuse of Services, Platform, Application or any vision of these Terms & Conditions.
2. For purposes hereof: "Claim" means any claim, action, audit, investigation, inquiry or other proceeding instituted by a person or entity.

Force Majeure

1. We shall not be liable for any failure to perform any obligations under his Terms & Conditions, if the performance is prevented, hindered or delayed by a Force Majeure event and in such case its obligations shall be suspended for so long as the Force Majeure Event continues.
2. For the Purpose of this clause “Force Majeure Event” shall mean any event arising due to any cause beyond the reasonable control of Ahoozo Services.

Copyright complaint

1. We respect the intellectual property of others. In case you feel that your work has been copied in a way that constitutes copyright infringement, you can write to us at support@Ahoozo.com
2. Waiver our failure, delay or omission to exercise or enforce any rights or provisions of these Terms & Conditions will not constitute a waiver of such rights or provisions. A waiver on any one occasion will not be construed as a bar or waiver of any rights or remedies on future occasions.
3. Any claim in relation to Services or Terms & Conditions should be filed within 3 (Three) months from when the cause of action arose. Any claims filed beyond this time period shall be barred.

Revision of Terms & Conditions

1. We reserve the right to change any of the Terms & Conditions or any policies or guidelines governing the Platform, Application or Services, at any time and at our sole discretion. Any changes will be effective upon posting of the revisions on the Platform/Application and we may send you an automated e-mail to Your Email ID informing about the changes made. You can see the date on which these Terms & Conditions were last updated by referring to the legend ‘Last Updated on’ at the beginning of this Terms & Conditions.
2. Unless otherwise specified by us, revised Terms & Conditions will take effect automatically and be binding from the day they are posted on the Platform/Application. By continuing to access or use Services, You will be deemed to have agreed to accept and be bound by such revised Terms & Conditions. If you do not agree to the revised Terms & Conditions, You should discontinue accessing Our Platform/Application or using Our Services immediately.
3. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms & Conditions, at any time without any prior written notice to you. It is your responsibility to review these Terms & Conditions periodically for updates/ changes. Your continued use of the Application following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with these Terms & Conditions, We grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Application.

Customer Grievance Redressal Policy

1. If you are not satisfied with the quality of Service(s) offered or have any other complaints or grievance, please contact our customer care at support@Ahoozo.com
2. The procedure of escalation of complaints shall be as follows: Escalation Level – 1: Kind Attn: Customer Care Manager Address Plot No. 13, First Floor Main Road, Puppalguda, HYDERABAD – 500089, TELANGANA – INDIA, E-mail: support@Ahoozo.com, Response Time: 72 hours
3. Severability if any part of these Terms & Conditions is determined to be invalid or unenforceable pursuant to the Applicable Laws then the invalid or unenforceable provisions will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms & Conditions will continue in effect.

Governing Law and Dispute Resolution

1. Any dispute, controversy or claim arising out of or relating to this Terms & Conditions or the validity, interpretation, breach or termination thereof (“Dispute”), including claims seeking redress or asserting rights under the Applicable Law shall be amicably settled through mutual consultation and escalation at such offices of Ahoozo Services as may be designated. If the Dispute is not settled amicably as aforesaid within a period of 14 (Fourteen) calendar days, the matter would be referred to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996. Arbitration shall be presided over by a sole arbitrator mutually appointed by us and the Customer.
2. The arbitration proceedings shall be conducted in the English language. The venue for the arbitration proceedings shall be Hyderabad.
3. This Terms & Conditions shall be governed by and construed in accordance with the laws of India. We and you agree and undertake that any controversy or claim arising out of or relating to these Terms & Conditions will be adjudicated exclusively before a competent Court in Hyderabad, India only. In addition to the above Terms & Conditions, You understand and agree that you shall also be bound by the general ‘Ahoozo Services terms and conditions’ applicable to your use of the services rendered by us as available at www.Ahoozo.com, to the extent applicable. Only to the extent of any conflict between the said terms and conditions relating to the Services, the terms of these Terms & Conditions shall prevail. AGREED AND ACCEPTED BY ALL PARTIES TO THIS AGREEMENT.