Ahoozo Private Limited and its subsidiaries and affiliates and Associate Companies (individually and/ or collectively, "Ahoozo") is/are concerned about the privacy of the data and information of users (including whether registered or non-registeredsellers and buyers/customers) accessing, offering, selling or purchasing products or services on Ahoozo’s websites, on the Website and otherwise doing business with Ahoozo "Associate Companies", mobile applications or mobile sites ("Website")here shall have the same meaning as ascribed in Companies Act, 2013.
The "Information" (which shall also include data) provided by You to Ahoozo or collected from You by Ahoozo may consist of "Personal Information" and "Non-Personal Information".
Ahoozo may also collect information other than Personal Information from You through the Website when You visit and / or use the Website. In server logs, such information may be stored. This Non-Personal Information would not assist Ahoozo to identify You personally.
Your providing the Information to Ahoozo and Ahoozo's consequent storage, collection, usage, transfer, access or processing of the same shall not be in violation of any third party agreement, laws, charter documents, judgments, orders and decrees.
In electronic form your Information will primarily be stored however certain data can also be stored in physical form. In countries other than Republic of India, we may collect, process, store, and use your data but under compliance with applicable laws. With third parties, we may enter into agreements (in or outside of India) to store or process your information or data. The third parties may have their own security standards to safeguard your information or data and we will on commercial reasonable basis require from such third parties to adopt intelligent security standards to safeguard your information / data.
Purpose for collecting, using, storing and processing Your Information Ahoozo collects, uses, stores and processes Your Information for any purpose as may be permissible under applicable laws (including where the law that is applicable to provide for such collection, usage, storage or processes in accordance with the consent of the user) connected with a function or activity of each of Ahoozo entities and shall include the following:
To facilitate Your use of the Website or other services of Ahoozo entities;to respond to Your inquiries or fulfil Your requests for information about the various products and services offered on the Website;to provide You with information about products and services available on the Website and to send You information, materials, and offers from Ahoozo;to send You important information regarding the Website, changes in terms and conditions, user agreements, and policies and/or other administrative information; Ahoozo send You surveys and marketing communications with a belief that may be of interest to You;to personalize Your experience on the Website by presenting advertisements, products and offers tailored to Your preferences;to help You address Your problems including addressing any technical problems on the Website ;if You purchase any product or avail of any service from the Website, to complete and fulfil Your purchase, for example, to communicate with You and have Your payments processed, regarding Your purchase and provide You with related customer service;for proper administering of the Website;to conduct internal reviews and data analysis for the Website (e.g., within the Websiteto determine the number of visitors to specific pages);to improve the services, content and advertising on the Website;to provide value added services such as Single Sign On shall mean a session/user authentication process that permits a user to enter his/her name or mobile number or e-mail address or any combination thereof to access multiple applications and websites;to facilitate seamless purchase experience while making a transaction by pre-populating the OTP received through SMS by youto facilitate various programmes and initiatives launched by Ahoozo or third party service providers and business associatesto analyze how our services are used, to measure the effectiveness of advertisements, to facilitating paymentsto to protect the integrity of the Website, conducting academic research and surveys;in connection with an investigation on matters related to public safety respond to legal, judicial, quasi judicial process and provide information to law enforcement agencies, as permitted by law;to conduct analytical studies on various aspects including user behaviour, user preferences etc.;third parties to be permitted as they may need to contact users who have bought products from the Website to facilitate installation, service and any other product related support;to implement information security practices;to ascertain computer contaminant or computer virus or any security breaches;to investigate, prevent, or take action regarding illegal activities and suspected fraud,to undertake forensics of the concerned computer resource as a part ofprobe or internal audit;to trace computer resources or any person who may have contravened, or is suspected of having or being likely to contravene, any provision of law including the Information Technology Act, 2000 that is likely to have an adverse impact on the services provided on any Website or by Ahoozo;to enable a potential buyer or investor to evaluate the business of Ahoozo.
Ahoozounconditionallymay transfer, share, disclose or part with all or any of Your Information, within and outside of the Republic of India to diverse Ahoozo entities and topartners/banks and financial institutions/third party service providers/for one or more of the Purposes or as may be required by applicable law which you hereby agree and permit that. In such case we will contractually oblige the receiving parties of the Information to ensure the same level of data protection that is adhered to by Ahoozo under applicable law.
You unconditionally agree and permit Ahoozo to access and read your SMS to autofill or prepopulate ‘OTP’ while making a transaction and to validate your mobile number.
If Ahoozo believe it may also be necessary to share Personal Information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the bodily safety of any person, violations of various terms and conditions or our policies.
When required to do so by law or regulation, or under any legal obligation or order under law or in response to a request from agovernmental agency or law enforcement or judicial, quasi-judicial or any other statutory or constitutional authority or to establish or exercise our legal rights or defend against legal claims, We reserve the right to disclose your information.
You agree further that such disclosure, sharing and transfer of Your Personal Information and Non-Personal Information shall not cause any wrongful loss to You or to any third party, or any illegitimate gain to us or to any third party.
Links to third-party websites, third-party advertisements or any third party electronic communication service may be provided on the Website which are operated by third parties and are not controlled by, or affiliated to, or associated with, Ahoozo unless expressly specified on the Website.
Your Personal Information is important to us for security. Against unauthorized access or unauthorized alteration, disclosure or destruction, Ahoozo strives to ensure the security of Your Personal Information and to protect Your Personal Information. For this purpose, Ahoozo adopts internal reviews of the data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where Ahoozol stores Your Personal Information. Each of the Ahoozo entity shall adopt reasonable security practices and procedures as mandated under applicable laws for the protection of Your Information. To claim only statutory damages under Information Technology Act, 2000 provided that Your right to claim damages shall be limited to the right and You hereby waive and release all Ahoozo entities from any claim of damages under contract or under tort.
To complete any transaction on Website, If you choose a payment gateway then Your credit card data may be stored in compliance with industry standards/ recommended data security standard such as the Payment Card Industry Data Security Standard (PCI-DSS)for security of financial information.
Ahoozo may share your Information with third parties under a confidentiality agreement which inter alia provides for that such third parties not disclosing the Information further unless such disclosure is for the Purpose. Ahoozo, is not responsible for any breach of security or for any actions of any third parties that receive Your Personal Information. Ahoozo is not liable for any loss or injury caused to You as a result of You providing Your Personal Information to third party (including any third party websites or links of such third party websites are provided on the Website).
Nevertheless anything contained in this Policy or elsewhere, Ahoozo shall not be held responsible for any loss, damage or misuse of Your Personal Information, if such loss, damage or misuse is referable to a Force Majeure Circumstance (as defined below).A Force Majeure Event shall mean any event that is beyond the reasonable control of Ahoozol and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, strikes or of any kind, riots, insurrection, war, acts of government, computer hacking,civil commotion, industrial action or unauthorized access to computer, computer system or computer network, computer crashes, breach of security and encryption (provided beyond reasonable control of Ahoozo), power or electricity failure or unavailability of adequate power or electricity.
To keep secure any Personal Information which We hold about You, we will endeavor to take all reasonable and appropriate steps and prevent unauthorized access, You acknowledge that the computer networks or internet are not fully secure and that We cannot provide any absolute assurance regarding the security of Your Personal Information. Till such time required for the Purpose or required under applicable law, You agree that all Personal Information shall be retained, and Non-Personal Information will be retained indefinitely.
You acknowledge and agree that You are providing your Information out of your free will. You have an option not to provide or permit Ahoozo to collect Your Personal Information or later on withdraw Your consent with respect to such Personal Information so provided herein by sending an email to the grievance officer or such other electronic address of the respective Ahoozo entity as may be notified to You. In such case, You should neither visit any Website nor use any services provided by Ahoozo entities nor shall contact any of Ahoozo entities. Further, Ahoozo may not deliver products to You, upon Your order, or Ahoozo may deny you access from using certain services offered on the Website. On regular basis, You can add or update Your Personal Information. Kindly note that Ahoozo would retain Your previous Personal Information in its records.
Mr. Tirupathi Rao, the designated grievance officer under Information Technology Act, 2000 and Consumer Protection (E-commerce)Rules, 2020. E-mail: grievanceofficer@Ahoozo.com